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CRM

Connect accounts, contacts, partners, campaigns, field coverage, support activity, and customer sites to operational context.

Open API docsOpen Workbench

Where this fits

Atlasemoji CRM is not only territory mapping. Territory mapping is one use case, but CRM should stay broader than that. The CRM layer can help connect accounts, contacts, and partners to the places where work happens. It can also connect campaigns, field coverage, and support activity to customer sites.

This matters when relationships have operational context. A customer may have active shipments, inventory exceptions, or store locations. They may also have service history, field activity, or partner onboarding tasks. Atlasemoji CRM can help teams see that relationship in context instead of treating the address as dead text.

For vendor programs, field operations, service networks, and trading partner communities, CRM can become a useful companion to DataSynch. It can support people, companies, and locations. It can also support activity and workflow history without pretending to replace a company’s existing CRM.

Good fit for

  • Partner and vendor programs
  • Field sales and service teams
  • Support activity by site
  • Customer location context
  • Campaign and coverage planning
  • Trading partner onboarding
Technical drill-down

Move from business context into implementation guidance

Sanitized CRM records, contact intake, and accounts. It can also cover contacts, cases, activities, and linked operational records.

Technical overview
CRM

CRM APIs

Import, list, update, and connect account, customer, partner, or contact context.

Locations

Location APIs

Connect accounts to facilities, service areas, routes, territories, and operational sites.

XREF

XREF APIs

Match CRM IDs, GLNs, aliases, and partner account codes to canonical records.

Examples

CRM Example

Copy request bodies for CRM imports and related workflow tests.

Works with

Related Atlasemoji solution areas

Atlas DataSynch

DataSynch gives CRM operational depth. Accounts, contacts, sites, and partner communities can connect to shipments, inventory exceptions, onboarding activity, and normalized workflow records.

Geofencing

Geofencing gives CRM live location context when consent and policy allow it. Field personnel, event attendees, partners, or service teams can be connected to arrival, proximity, and coverage workflows.

Travel & Routing

Travel & Routing helps CRM users see movement around relationships. Customer visits, partner coverage, field routes, and event planning become easier to understand on a map.

Atlas Intercept

Atlas Intercept helps CRM respond when relationship activity becomes operational. A support issue, field event, or customer update can route to the right team or downstream system.

More solutions

Atlas Vector

Dual-mode field operations and tactical accountability for sites, territories, incident perimeters, teams, tasks, adaptive telemetry, and last-known-location awareness.

Atlas DataSynch

Map-aware operating hub for locations, partner data, Xref, telemetry, inventory, exceptions, and normalized workflow records.

Locate

Map warehouses, yards, racks, bays, and levels; find items and assets; and share precise operational waypoints using high-resolution spatial indexing.

Geofencing

Build location-aware programs that connect operational places, people, vehicles, shipments, assets, and business rules to entry, exit, dwell, and downstream actions.

Inventory & Items

Track products, parts, consignment stock, truck inventory, store inventory, and high-value items by location or movement.

Handheld Scanner

Use Android/mobile scanning for pick-pack, scan-n-pack, proof capture, proximity checks, and field-event workflows.

Xref / Partner Mapping

Convert partner, customer, ERP, EDI, spreadsheet, or app-specific codes into usable internal values.

Atlas Intercept

Route alerts, webhooks, exceptions, and downstream actions when operational events need a response.

API & Integration Hub

RESTful access for GCP, webhooks, EDI, EDIFACT, cXML, spreadsheets, apps, and partner workflows.

EDI, EDIFACT & cXML

Learn, build, connect, test, break, diagnose, replay, and continuously regression-test EDI, EDIFACT, cXML, and API-based B2B integrations.

Travel & Routing

Build route visuals for field movement, customer visits, trips, vessels, aircraft, and operational planning.

Learning & Help

Quick starts, field guides, help files, API explainers, and implementation notes for business and technical users.

Keep exploring

Related docs and main pages

Move from this solution page into documentation, examples, the workbench, or another Atlasemoji solution area.

Start here

DataSynch Developer Center

Guided docs, API Explorer, Workbench, quick starts, examples, GCP, and non-GCP integration notes.

Swagger

Searchable API Explorer

Find routes by job, tag, schema, endpoint, or app surface.

Build

Developer Workbench

Run guided workflows for imports, XREF, geofences, telemetry, dispatch, and run logs.

Examples

API Examples

Copy known-good request bodies for DataSynch API testing and partner integration.